Customer Service

The TeleCall Customer Service Package was designed to handle the complex and extensive data manipulation requirements of customer service for businesses.  It has been designed to be very flexible and easy to use.  User defined data fields allow each user to easily customize the package to their specific requirements without the involvement of a professional programmer.  The many “user friendly” features of the package are designed to help the Customer Service Representative increase customer satisfaction and sales productivity by allowing quick access and reference to prospects, customers, activity history, correspondence history, follow-up schedules, order history, quote history and much, much more.  It is designed to increase management effectiveness by providing sales productivity and activity monitoring.

Main Package Features:

  • Quick entry of activity notes for each prospect/customer
  • Quick inquiry access to prospect/customer information, including activity history (call notes, visits, etc.), correspondence history, tickle history, order history, quote history
  • Selective printing of mail labels
  • Printout access of prospect/customer:
  • Activity history
  • Call Notes
  • Visits
  • Tickles
  • Correspondence
  • Followup history
  • Quotation history
  • Order history
  • Schedule future followup and callback
  • Suspended activity by:
  • – all Users
    –  a specific User
    – all date ranges
    – a specific date range
    – all contacts
    – a specific contact
  • Follow-up Inquiry by:

– all Users
– a specific User
– all date ranges
– a specific date range
– all types of activities
– a specific type of activity

Reports:

  • Prospect/Customer Listing in Alpha sequence
  • Prospect/Customer Listing in Numeric sequence
  • Contact
  • User
  • Source
  • Type
  • Activity Listing by:

– Prospect/Customer
– Contact
– User

  • Scheduled Followup Listing by:
  • Prospect/Customer
  • Contact
  • User
  • Prospect/Customer Quotation History by:
  • Prospect/Customer
  • Contact
  • User
  • Prospect/Customer Order History by:
  • Prospect/Customer
  • Contact
  • User
  • Mail Labels from:
  • Calling List
  • Prospect/Customer File
  • Calling List
  • Company Contact Comments by:
  • Prospect/Customer
  • Contact
  • User
  • Master List of Prospect/Customers
  • Prospect/Customer list management
  • Menu and function key oriented for easy-to-learn and quick-to-use operation
  • Can run on Unix based computers (1 to 500+ Users)
  • The number of Users on the system may be easily expanded
  • Letter and Literature fulfillment reporting
  • Call/Mail list management includes ability to:
  • create new call lists from existing prospect/customer data
  • manually key new list data into system
  • read acquired lists into the system from magnetic tape (with the proper tape drive equipment)
  • segment large lists into several smaller lists
  • merge several lists, or portions of lists, into a new list
  • archive lists onto magnetic tape or tape cartridge
  • view data from any record within a list
  • print mail labels from list
  • User defined scripting module with intelligent branching based upon responses:
  • seminar scripting
  • specials scripting
  • convention scripting
  • cold call scripting
  • market survey scripting
  • product survey scripting
  • many more type of scripting
  • “Hot Key” directly into Order Processing from User screen (Order Processing Interface Module Required